We ship our orders via UPS to the address you provide.
CORRECT ADDRESS: Incomplete or incorrect address information is the major cause of shipment delays. Always make sure you have included ALL the information (street address, apt # or unit #, etc.) necessary for delivery of your package. UPS charges a service fee for address corrections.
SIGNATURE REQUIRED: Due to the value of the products we ship all packages are insured and with a SIGNATURE REQUIREMENT at the time of delivery. UPS will usually make three attempts to deliver your package. They may also leave a notice by your door regarding their attempts to deliver, as well as information for you to contact them and arrange redelivery or pick up at a UPS Access Point. It is the customer’s responsibility to arrange for package pick-up if necessary.
RETURNED/REFUSED PACKAGES: If a package is returned to us, it may be reshipped to the customer at an additional cost. If the package is returned and the customer does not authorize reshipment, they will be billed for the shipping and a 20% restocking fee (minimum $10.00) will be charged. No refunds will be issued on refused or abandoned shipments.
TRACKING NUMBER: The tracking information will be emailed to the email address provided. Please track your package to find out your estimated delivery date.
FOR YOUR PROTECTION: For the cardholder’s protection, we reserve the right to send first time orders to the credit card billing address. You must always have billing address that correctly matches the credit card used in purchase.
FIRST TIME BUYERS: If the billing and shipping address is different for your first time order you must e-mail a *legible copy of your photo ID as well as the front and back side of your credit card, covering the credit card numbers except for the last 4 digits. This rule also applies to International Orders. Please e-mail your documents to firstname.lastname@example.org.
PLEASE NOTE: *UPS does not deliver to military (APO/FPO) address and P.O. Box addresses. If you need assistance with this, please call our office directly at (844) 556-8111 or email us at email@example.com
SHIPPING: Items are shipped Monday through Friday only. Any orders placed after 2pm (PST) will be shipped out on the following business day. Items ordered online during weekends and holidays will be processed on the next business day. We do not usually have Saturday delivery but may be available by request and with an additional fee. We are not responsible for late shipments due to holidays, natural disasters, or carrier delays. Please keep in mind that holidays do not count as a business day and should be considered when figuring shipping times. If you need additional information, please contact us.
FRIDAY SHIPPING: Any orders ordered on Friday after 2pm (PST) will be shipped out on the following business day.
POLICY CHANGES: TopSecretHair.com reserves the right to make changes to these policies at our discretion. Please check this page periodically for changes.