RETURN POLICY 

RETURN POLICY

WIGS AND HAIRPIECES

We want our customers to be very happy with their purchase. However, if you are not 100% satisfied with your choice of style, color, length, or texture – or simply changed your mind – you have the option of returning the hairpiece/wig for a full refund minus a 20% restocking fee or exchange of the hairpiece/wig within 15 days with the following conditions:

1. The hairpiece/wig must be unworn and unaltered (i.e. not cut dyed, adjusted, or otherwise manipulated in any way. Top Secret Haircessory, Inc. shall be the sole arbitrator to determine if a wig/hairpiece has been manipulated and whether it qualifies for a refund or exchange.

2. The hairpiece/wig must be returned in its original condition, including the original invoice, tags, and any accessories included with the purchase (as a courtesy of Top Secret Haircessory) together with the hairpiece/wig.

3. Hairpieces/wigs that have been specially customized for a customer are not eligible for a refund or exchange.

4. Customer shall be responsible for return shipping charges.

ACCESSORIES

1. Accessories must be returned in their original condition together with the original packaging and invoice/packing slip.

2. Customer shall be responsible for return shipping charges.

 

To process an exchange or return, please email us at: accounts@topsecrethair.com