FAQ

HOW OFTEN DOES THE HAIR PIECE NEED TO BE WASHED?

If you wear your hair piece everyday then it should be washed once a month. If you only wear your piece from time to time then it should be washed every two to three months.

HOW DO I ATTACH THE HAIR PIECE TO THE BLOCKHEAD?

Using our pearl pins, place a pin on either side of the clips right along the stitch of the hair piece in a slight diagonal and push down. 4-6 pins is all that is needed.

HOW OFTEN DO THE CLIPS NEED TO BE REPLACED?

The hair clips only need to be replaced once they break or the small rubber covering on the comb have fallen off.

DO YOU HAVE TO USE THE TOP SECRET SHAMPOO AND TREATMENT?

It is recommended that clients use our Shampoo and Treatment as they were specifically formulated to be used with our hair pieces. They are sulfate free and have natural oils, such as Coconut and Avocado.

WHAT PRODUCTS CAN BE USED ON THE HAIR PIECE IF IT IS LOSING ITS SHINE?

In order to prevent loss of shine from the beginning we recommend using our Shampoo and Treatment with natural oils and extracts such as Coconut and Avocado oils. Products containing silicone and dimethicone used in combination with our Top Secret Shampoo and Treatment can help restore some of the shine and luster to your hair piece.

WHAT ARE THOSE SMALL HAIRS THROUGHOUT THE HAIR PIECE?

The Short hairs are necessary, as they add volume to the Hair piece when properly styled/Blow-dried. They are the return hairs resulting from hand tying the hair to the Micro-mesh base. Each hair is hand tied leaving 3 to 4″ of return hair, giving your Haircessory extra body and volume at the base where you need it.

CAN MORE HAIR BE ADDED TO MY HAIR PIECE?

We can definitely add more hair to the pieces if needed. You will need to send the piece back to us for an evaluation. We will call you back with a quote before we send it to our ventilator. Please call or email us for more information.

HOW LONG DOES THE HAIRPIECE LAST?

Depending on how well you care for it and how often you are using the piece it can last anywhere between 6 months to a year. We recommend our shampoo and treatment to prolong the shine and luster of the piece. Highlighted hairpieces will last less time due to the bleach used to color the hair.

HOW ARE THE HAIRPIECES MADE?

All of our hairpieces are hand-tied one strand at a time, giving the hairpiece a natural look and movement, at the same time allowing you to style and part the hair as you would your own hair.

WHERE DOES THE HAIR COME FROM?

Our pieces are made with 100% European hair. The only exception would be pieces that are partially or fully white. The white hair is made out of Yak Hair.

WHAT IS YAK HAIR?

Yak hair is harvested from a Yak, an ox-like mammal native to parts of Asia. The hair of the yak is structurally similar to human hair and can be styled and treated like human hair.

WHAT IF WHAT I ORDERED DOESN’T LOOK HOW I THOUGHT IT WOULD?

We would be happy to accept the piece back for an exchange or return, within 15 days of delivery, provided that the piece has not been altered or worn. Please be advised that a 20% restocking fee will apply to all returns.

WHY DOES MY NEW PIECE LOOK DIFFERENT THAN THE ONES THAT I HAVE ORDERED BEFORE?

As all of our pieces are handmade from start to finish there can be a slight variation in the color. You should also keep in mind that the color of your previous piece may have oxidized, the sun and many other factors cause the color and shine to fade a bit over time.

THERE ISN’T A TOP SECRET SALON NEAR ME, HOW CAN I TALK WITH SOMEONE TO HELP ME SELECT A PIECE?

You can email pictures of yourself to us and one of our qualified hairdressers will help you select the right style and color for you. For the best result make sure your pictures:

1. Are taken from the front, back, and both sides of your hair
2. Match your hair color, lighting can affect the look of your color make sure what you send us looks like your hair.
3. Are taken from at least an arm’s length distance.

You can also set up an appointment with us to have a Video consultation via FaceTime, Google Due, Skype or Facebook messenger.

DO YOU OFFER A DISCOUNT TO PROFESSIONALS?

We do offer professional pricing for more information please call or email us.

CAN THE PIECE BE BLEACHED?

Since it could break the hair and cause it to become mushy, we highly recommend that the hairpieces not be bleached.

I HAVE CURLY HAIR, DO YOU HAVE PIECES FOR ME?

We have curly hair toppers or our pieces can be set to curls to your size of curl or permed as long as the color is not higher than a level 7.

HOW DO I PUT ON THE PIECE?

You snap it on from the front first. Work your way to the sides, clip secure and running your fingers along the rim of the piece, slide fingers and clip the back clip secure. Your hairpiece should be clipped on two inches away from your hairline.

WILL YOUR PIECES MAKE ME LOOK LIKE I’M WEARING A WIG?

You definitely cannot tell that you are wearing a Top Secret. Our pieces are designed to blend in with your hair and look 100% natural.

HOW DO I TELL WHAT PART OF THE PIECE IS THE FRONT?

Our name is stamped on the back of the hairpiece the front has no writing and a very slight understitching.

THE PIECE IS PULLING ON MY HAIR AND MAKING IT COME OUT, WHAT CAN I DO?

Our clips are made to avoid any hair-pulling, if you feel the piece is pulling on your hair you need to readjust the clips. If you have properly secured the piece you should not feel any pulling and hardly notice that you are wearing anything.

WIGS AND HAIRPIECES:

We want our customers to be very happy with their purchase. However, if you are not 100% satisfied with your choice of style, color, length or texture – or simply changed your mind – you have the option of returning the hairpiece/wig for a full refund minus a 20% restocking fee or exchange of the hairpiece/wig within 15 days with the exception of sale items, which DO NOT qualify for REFUND OR EXCHANGE.

ALL SALE ITEMS ARE FINAL SALE.

For the refund to be made you need to meet the following requirements:

1. The hairpiece/wig must be unworn and unaltered (i.e. not cut dyed, adjusted, or otherwise manipulated in any way. Top Secret Haircessory, Inc. shall be the sole arbitrator to determine if a wig/hairpiece has been manipulated and whether it qualifies for a refund or exchange.
2. The hairpiece/wig must be returned in its original condition, including the original invoice, tags, and any accessories included with the purchase (as a courtesy of Top Secret Haircessory) together with the hairpiece/wig.
3. Hairpieces/wigs that have been specially customized for a customer are not eligible for a refund or exchange.
4. Customer shall be responsible for return shipping charges.

ACCESSORIES:

1. Accessories must be returned in their original condition together with the original packagaing and invoice/packing slip.
2. Customer shall be responsible for return shipping charges.
3. To process an exchange or return, please email us at: info@topsecrethair.com